The BAD news is…Sometimes in business, we set ourselves up to learn some lessons the hard way.

The GOOD news is…Once we LEARN the lesson, we are prepared for future encounters!

Let Me Explain…

I have been in business for myself for close to a decade-and-a-half. One of the lessons I learned early on was to set in motion a necessary system of policies and procedures for working with clients and dealing with potential customers.

I recently encountered a un-business-like situation where I had to enforce those said policies and procedures when it came to a caller requesting to book my speaking services and program teaching products.

Although I knew the caller on a semi-personal level and thought I was “doing a favor”/”hookup” for this person, I had to stand my ground and hold to the business protocol that I had in place when it came to payment, specific event confirmation information and overall response time.

When this end of the agreement was not kept, that changed EVERYTHING.

Needless to say, this “client” was fired, and I said “NO!” to the “opportunity” and moved on with my day.

This reminds me of a quote:

Real wealth is the ability to FIRE a customer(s) when they aren’t doing their part, BUT they expect you to keep doing yours.” 

-Alison Armstrong

Lesson Learned.

You put policies and procedures in place for a reason.

Stick to them, and make it a requirement that those requesting your products and/or services see the value in what you have to offer and does the same.

Besides, isn’t that the reason why they called and are requesting you in the first place?…#VALUE [Know Your Worth!]

Be as SMART as you are!” -Andrieka J. Austin



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